If you have any questions or problems regarding your shipment, please email our customer service department at customerservice@bamayzedcandles.com .

Unwanted Products may be returned in some cases with prior authorization and in original condition and packaging with a 30 % restocking fee. You must receive prior authorization. Please email us at customerservice@bamayzedcandles.com   We must have the product back in our hands within 1 month of the original order date if a refund will be issued. If you have not returned unwanted products by this time, we will assume that you are happy with your purchase.
 essential oils, candle scent oils are non-returnable since they can be tampered with. When ordering these products for the first time, order small sizes.
Custom-made gift cards are also non-refundable. We'd be more than happy to e-mail you a sample gift card before you order a large number. Many of our favors and our engraveables are also non-returnable as they are custom made.
Please order a sample if you are unsure of a product.
Hand painted products (flower pots, votive holders, etc...) are also non-returnable because of their custom designed nature.
If you have any questions or concerns please ask. We are ALWAYS happy to help you out. You are the reason why we have an on-line store!

All sales are considered final unless permission has been granted.

If a product arrives damaged please contact the carrieer (UPS/USPS) immediately so you can file a damage report with them! We need to be contacted as well via e-mail (needs to be in writing not over the telephone)within 24 hours of your package arriving. When contacting us be prepared to provide proof of damaged product, ie. photograph. Without proof we will not consider replacing the product.

We are always available for questions and concerns via our e-mail:

Questions@bamayzedcandles.com